Perspectives
A new niche market is emerging out of China’s insatiable appetite for luxury consumer goods. Specialized domestic vendors help their well-heeled clients clean and repair their prized brand-name accessories, often at a steep cost.
Presently, the majority of luxury fashion houses have not yet set up after-sales service centers in China’s mainland. That means if a consumer wants to mail in a product to the company for repair, it often takes half a year or even a year to get it back. This lack of convenience has led domestic entrepreneurs to take advantage of the current service gap and open up repair businesses for the mainland market.